1. Broadband Basics
Regular cable uses copper wires designed for TV, which can slow down
during peak times. Sky Digital Fiber uses 100% Fiber-to-the-Home (FTTH) technology. This
transmits data as light pulses, offering speeds up to 100x faster than copper, immune to weather
interference, and providing symmetrical upload/download speeds.
FTTH stands for 'Fiber to the Home'. Unlike older technologies that
use fiber only to the street cabinet and copper to your house (FTTC), we bring the fiber optic
cable directly into your living room, ensuring zero signal loss and maximum speed.
No, Sky Digital is a pure fiber broadband service. You do not need an
active landline or telephone connection to use our internet services.
Yes! All our fiber plans offer symmetrical speeds, meaning your
upload speed is exactly the same as your download speed. This is crucial for video calling,
cloud backups, and content creation.
Yes, you can use your own high-performance router. However, we
provide a dual-band Gigabit router with all new connections which is pre-configured for our
network to ensure the best possible experience.
Residential plans come with a dynamic IP. Static IPs are available as
an add-on for ₹2000/year or are included by default with our SME and Enterprise business plans.
Absolutely. Our fiber network has extremely low latency (ping),
typically under 5ms to local servers. We prioritize gaming traffic to prevent lag spikes even
during peak hours.
Fiber optic cables transmit data via light, not electricity. This
makes them immune to electromagnetic interference, rain, and thunder, which often plague copper
or wireless networks.
2. Usage Policy
Yes, our plans are unlimited with no daily caps. Like all ISPs in
India, there is a Commercial Fair Usage Policy (FUP) of 3300GB per month to prevent commercial
misuse. For 99.9% of households, this is effectively unlimited.
If you exceed 3300GB in a billing cycle, your speed will effectively
be throttled to 2 Mbps for the remainder of the month. Speed is restored automatically on the
1st of the next month.
Yes, data booster packs are available in your customer portal. You
can purchase additional high-speed data buckets (100GB, 500GB) valid until the end of the month.
We do not throttle specific protocols like P2P. However, we strictly
prohibit downloading copyrighted material illegally. We comply with all Indian cyber laws and
regulations.
Personal servers for hobby use are fine. However, running
high-traffic commercial servers violates our residential policy. For that, please switch to a
Business Plan which allows unrestricted hosting.
Since our plans are unlimited, there is no "unused data" to roll
over. Your FUP counter resets every month.
We only block websites as mandated by the Department of
Telecommunications (DoT) and Indian Courts. We do not censor content arbitrarily.
No, there are absolutely no daily data limits on any of our plans.
You can download as much as you want in a single day within the monthly FUP.
3. WiFi Support
WiFi speeds are affected by walls, distance, and interference. 2.4GHz
WiFi penetrates walls but is slower. 5GHz is faster but has shorter range. For guaranteed
speeds, always test via a wired Ethernet cable.
Your router broadcasts two signals. 2.4GHz travels through walls
better but tops out around 40-50 Mbps. 5GHz offers speeds up to 500 Mbps+ but its signal drops
significantly behind solid walls.
Connect a PC/Laptop via LAN cable to the router. Close all background
apps. Visit speedtest.net and select the nearest Sky Digital server. Testing on phones or over
WiFi is not an accurate measure of line speed.
A Mesh system uses multiple nodes to blanket a large home in WiFi,
eliminating dead zones. If your home is larger than 1500 sq ft or has multiple floors, we highly
recommend upgrading to our Mesh add-on.
Our standard dual-band router supports up to 30 connected devices.
However, active usage impacts speed. If 10 devices stream 4K simultaneously, you will need a
higher bandwidth plan (e.g., Ultra 100 Mbps).
If your upload speed is significantly lower than download, you might
be on the 2.4GHz band or far from the router. On fiber, upload should match download. Restarting
your router often fixes channel congestion issues.
You can login to the router dashboard (usually 192.168.1.1) or use
the Sky Digital App to change your SSID and password instantly.
Ping is the reaction time of your connection (lower is better).
Jitter is the variance in that reaction time. High jitter causes lag in gaming. Our fiber
network keeps jitter near zero.
4. Installation
Our team pulls a fiber cable from the nearest distribution box to
your home, sometimes drilling a small hole for entry. They splice the fiber, install the
ONT/Router, and configure your devices.
Standard installation takes 2-4 hours. However, depending on
technician availability and cable routing complexity, we ask for a 24-48 hour window from
booking to activation.
As per DoT regulations, we need a Proof of Identity
(Aadhaar/PAN/Voter ID) and Proof of Address. These can be uploaded digitally via our app during
the sign-up process.
Installation is FREE for all annual plans. For quarterly plans, there
is a nominal charge of ₹500 which covers the wiring labor.
Yes, a Dual-Band Optical Network Unit (ONU) + Router combo is
provided free of cost (on a returnable basis) with all our plans. A security deposit of ₹1000
applies for monthly plans.
Moving the router requires re-cabling fiber which is delicate. Please
do not attempt to move it yourself as fiber breaks easily. Contact support to schedule a
relocation visit (charges apply).
Yes, our installation engineer will help connect your primary devices
(TV, PC, Phones) and demonstrate speed tests before closing the ticket.
Activation is usually instantaneous once the physical installation is
complete and documents are verified. You will be surfing within minutes of the engineer
finishing setup.
5. Moving &
Cancellation
If you move within our coverage area in Botad, we can shift your
connection. A shifting charge of ₹600 applies to cover new cabling. Please notify us 7 days in
advance.
Yes, shifting involves new fiber deployment. We charge ₹600 for local
shifting. If you move to a non-feasible area, we can facilitate a transfer to a friend or
process a refund.
Yes! If you are moving out, you can transfer your active plan to the
new tenant or a friend. Both parties need to visit our office or email us to sign the transfer
of ownership forms.
You can request cancellation via the App or Support Email. We will
arrange for a pickup of the router. Once the device is recovered, your account will be closed.
For annual plans, if you cancel within the first 30 days, we offer a
full refund (minus installation charges). After 30 days, refunds are calculated on a pro-rata
basis for remaining months.
Yes, we offer a 'Safe Custody' mode for up to 3 months if you are
traveling. A nominal fee of ₹50/month ensures your port is reserved and number is kept active.
Yes, the router remains the property of Sky Digital unless you
purchased it outright. It must be returned in good working condition upon cancellation to
process your deposit refund.
There is no lock-in period for monthly plans. Annual plans
effectively have a 1-year contract but come with significant discounts and free installation.
6. Billing & Support
We accept all major modes: UPI (GPay/PhonePe), Credit/Debit Cards,
Net Banking, and Wallet payments via the Sky Digital App or Customer Portal.
Yes, the 'Sky Digital Connect' app is available on Android and iOS.
You can manage your plan, pay bills, raise tickets, and track data usage.
The fastest way is via the App under the 'Support' tab.
Alternatively, you can call our 24/7 helpline or email support@skydigital.in. Your ticket number
is generated instantly.
We have a 4-hour SLA for fiber cuts. Our automated systems usually
detect faults before you do. 90% of issues are resolved remotely within minutes.
The prices displayed on the website are exclusive of 18% GST unless
stated otherwise. The final amount inclusive of tax will be shown at checkout.
Yes, you can upgrade your plan at any time. The difference amount
will be charged pro-rata. Downgrades take effect from the next billing cycle.
Invoices are automatically emailed to your registered email ID upon
payment. You can also download past invoices from the 'Billing History' section of the App.
Our technical NOC team operates 24x7x365. Field engineers are
available from 9 AM to 8 PM, Monday to Saturday. Sunday support is available for emergency
outages only.